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Terms and Conditions That Protect Your Account

When you open an account on score809, you're agreeing to the rules that keep your deposit safe, your withdrawals verified and your play on the level.

Account verificationPayment and withdrawal rulesLive play and gameplay termsDispute resolutionYour data and privacy
score809 Terms and Conditions That Protect Your Account
REACH US WHEN IT MATTERS

How to Contact Us About Your Terms

Team online

Live Chat

Open the chat box in your account lobby 24/7. We reply to term questions and account concerns within minutes. Fastest route for urgent issues or rule clarifications.

Email Support

Send detailed questions to our support inbox. We respond within 4 hours on weekdays. Use this for disputes, term disputes or requests to amend your account data.

In-App Messages

Check your account messages on mobile or desktop. We use this channel for important term updates and account security alerts. Log in and look for the notification bell.

HOW WE KEEP THIS FAIR

Security, Data and Your Rights Under These Terms

Account Security

You keep your login and password confidential. We encrypt your session data and require identity verification before any withdrawal. If your account shows unusual activity, we pause it until we confirm it's you.

Data We Keep

We store your name, email, phone, payment details and play history to verify withdrawals and comply with local law. We keep this data as long as your account is active, then securely delete it after 3 years.

Your Rights

You can request a copy of your data, ask us to correct errors or close your account anytime. Submit these requests via live chat or email. We respond within 14 days.

Payment Verification

Every deposit and withdrawal is checked against your ID and payment method on file. If details don't match, we reject the transaction and notify you. This protects you from fraud.

Dispute Investigation

If you dispute a transaction, we review your play history, payment proof and account logs. We respond with findings within 7 business days and settle claims according to the evidence.

Term Changes

We may update these terms if local law changes or we improve our service. We notify you 30 days before changes take effect. Keep playing means you accept the new terms.

FAQ: Your Account, Play and These Terms

You agree to these terms the moment you hit confirm on the sign-up form. You're responsible for keeping your login secure, making sure your payment method is in your name, and following our play rules. You also confirm you're of legal age and that you're using score809 where local law permits.

No. Your DANA, OVO, GoPay or QRIS account must be registered in your name. If we detect a mismatch, we'll reject the deposit or hold your withdrawal until you verify the payment method is yours. This protects you from fraud and keeps our platform compliant.

We monitor for automated play, multiple accounts from the same household and payment fraud. If we catch a breach, we suspend your account and hold any balance pending investigation. Serious breaches may result in permanent closure and forfeited funds.

Withdrawals process after identity verification, usually within 24 hours. From there, your DANA, OVO, GoPay or QRIS transfer clears within minutes. Bank transfers take 1–2 business days depending on your bank. We'll notify you when your withdrawal starts processing.

You can update your email and phone number in account settings anytime. To correct your name or ID, or to request a full data deletion, contact live chat or email support. We'll respond within 14 days. Note: we may need to keep some data for legal and payment verification.

Report it to us immediately via live chat, and we'll investigate. We review your play logs, game records and payment confirmations. We respond with findings within 7 business days. If an error is confirmed, we correct your balance right away.

The same terms apply across all devices and apps. Your account is your account whether you're on the train heading into Medan or at your desk on desktop. Login verification, payment rules, and dispute resolution work the same way everywhere.