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How We Protect Your Information

When you open an account with score809, we handle your personal data—from your contact details to payment records—with clear, straightforward protections.

Account security verified at loginPayment data encrypted end-to-endYour withdrawal requests processed with identity checks
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score809 How We Protect Your Information
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat Support

Open your account and head to the support widget inside the lobby. Our team responds during business hours to questions about your data, account access, or data requests.

Email Contact

Send a privacy inquiry to our support mailbox. Include your account details and describe what you need—data access, correction, or deletion—and we'll reply within 5 business days.

Account Settings

Log in to your score809 account, open Settings, and navigate to Privacy & Data. Here you can review your stored information and request updates or corrections directly.

HOW WE KEEP IT SAFE

Data Security, Cookies, and Your Rights

Encryption and Storage

Your payment details, contact information, and account credentials are encrypted and stored on secure servers. We use industry-standard protocols to prevent unauthorized access or data breaches.

Cookies and Tracking

We use cookies to remember your login, track your gameplay preferences, and recognize you on return visits. Cookies help us detect fraud and personalize your lobby experience. You can clear cookies in your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain records for up to seven years to comply with financial regulations and fraud prevention.

Third-Party Access

We share data only with payment processors, compliance partners, and where local law requires it. Your information is never sold or rented. All partners sign data-protection agreements.

Your Data Rights

You have the right to request a copy of your personal data, correct inaccuracies, or ask us to delete it. Contact support with your account number and request type; we'll respond within the legal timeframe.

Policy Updates

We update this privacy policy when our practices change or local law requires it. We'll notify you of material changes via email. Continued use of your account means you accept the updated policy.

Frequently Asked Privacy Questions

We collect your full name, date of birth, email address, phone number, and home address. For deposits via DANA, OVO, GoPay or QRIS, we also verify your payment method and linked account. This information allows us to create your account, process withdrawals, and prevent fraud.

We retain your account data for seven years after closure to comply with financial regulations and tax requirements where local law permits. During this time, your data remains encrypted and accessible only to compliance staff. After seven years, we securely delete it.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. Alternatively, email support with your account number and request a data export. We'll send you a file containing all stored information within 10 business days.

We do not sell your data. We share information only with payment processors to handle deposits and withdrawals, and with compliance partners where local law requires it. All partners sign agreements to protect your privacy and use data only for stated purposes.

We use cookies to keep you logged in, remember your preferences, and detect unusual account activity. Turning off cookies may limit lobby features and auto-login. You can manage cookies in your browser settings or contact support to adjust your preferences.

Contact our support team immediately via live chat or email. We'll verify your identity, review your account activity, and reset your password if needed. If fraud is detected, we'll investigate and help secure your account and payment methods.

Yes, our privacy practices are designed to comply with local regulations where we operate. This includes secure data handling, encryption, and your right to access and correct your information. Specific protections depend on local law; contact support for details.

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